Most of your customers use the search query results directly for your business name. And they would have to use your contact information if they ever want to get in touch with you. However, it would be more convenient for them if they are able to find the products and services that you offer easily.
And this is made possible by Google My Business App. But this is more than just a search query result tool. This gives you a chance to converse and connect with your customers. If you are interested to know more about how it works, then this article is for you.
Introducing, Google Business Messaging
The google business messaging tool lets customers message you from your business profile for free. This lets you answer queries, tell a story, and have the chance to attract more customers to your business. If you turn on your messaging features, your customers will be able to find the ‘Message’ button directly on your Google My Business App. Once they have tried to contact you, a notification for incoming messages will be received on your end.
The tool will also let you customize your welcome message for your customers if they get in touch with your company. Your customers can also find your name and profile photo directly from your “About Me” page. It is best to have people manage your Google My Business listings so that they would be able to assist your customers through the mobile app.
- Managing App on Android. You can manage your Google My Business app directly on your Android device. All you need is to open the app and pick the location that you would like to manage. You can choose to turn on or off the messaging feature. If you turn it on, it will let customers directly send you a message. Just go to the Customers Messages to check them all out.
- Managing App on iPhone. If you are using an Apple device, you can also manage your Google My Business app here. Using your iPhone or iPad, open the app and pick the locations that you want to manage. Turn the messaging on or off. Once you turn the messaging on, go to Customers Messages to get them chronologically. You can also leave it off and just turn it back on whenever you need to check on the messages.
Why Customer Interaction is Vital
In order for a company to survive, customer interaction is vital. You see, your customers need to feel valued. If they need to ask questions, they prefer to be able to get in touch with your team easily. Everyone knows that emails and other contact methods will not be able to provide real-time assistance. With Google My Business Messaging App, this gives you the capability to interact not only with your existing customers but with your potential audience as well.